Our Client Frequently Asked Questions
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Q1: Can I place a sample order to evaluate the product?
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Q2: What is your standard packaging for this product?
Our standard packaging is a high-quality color box. We also offer custom packaging solutions to meet specific requirements. -
Q3: Do you offer customization like adding our logo?
Absolutely. We welcome customization options including your brand name, logo, color schemes, product manuals, and packaging design. -
Q4: What is the process for placing a formal order?
Our order process is simple and efficient:
Requirement Submission: You provide us with your detailed product requirements.
Quotation: We prepare and send a detailed quote based on your needs.
Confirmation & Deposit: You confirm the production samples and place a deposit to initiate the formal order.
Production: We begin manufacturing your order with strict quality controls. -
Q5: What About The Lead Time For Mass Production?
35-45 days based on general order .60-75 days for the new products after the order and production confirmed. -
Q6: Why should customers choose your company?
We are committed to excellence, reflected in our key performance metrics:
Rapid Communication: We guarantee a reply to all inquiries in under 10 hours.
Reliable Delivery: We maintain an on-time delivery rate of over 99%.
Superior Quality: Our rigorous quality control processes ensure a pass rate exceeding 99%.
Dedicated Support: We provide exceptional after-sales service with a 99% satisfaction rate.
Thorough Inspection: Every order undergoes a 100% quality check before timely shipment.
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